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Cocolux Australia - Returns and Exchanges

 

Returns


Returns are accepted (EXCLUDING SALE ITEMS MAY NOT BE RETURNED) up to 30 days from date of purchase. All returned products including boxes must be in the condition that they were sent in. Ensure all boxes are adequately protected when returning as any damage will be the customers responsibility and may result in a fee.

To return items please contact info@cocoluxaustralia.com.

Please allow up to 5 business days from the date we receive your return into our logistics warehouse for processing. Please keep in mind all return requests will be processed in the order as they were received. We cannot make any changes or process the return until we receive the returned goods.

All packages must be sent via a trackable method depending on the country where its sent from. Cocolux Australia is not responsible for packages lost in transit if a tracking number is not provided for returns.

Please note that all return shipping charges are the customers responsibility excluding shipping errors made by Cocolux Australia.

Please contact Cocolux Australia at info@cocoluxaustralia.com if you have any questions with our returns policy.

 


Exchanges


All purchased items can be exchanged up to 30 days from date of purchase for any reason providing they are returned in a new, unused and unworn condition.


Please note that all return shipping charges are the customers responsibility excluding shipping errors made by Cocolux Australia. Cocolux Australia is not responsible for packages lost in transit.

Items should if possible be returned in their original packaging to ensure they are adequately protected in transit. Product boxes or other packaging must be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.