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EcoLUXURY

LOCATION

CUSTOMER SERVICE

SHIPPING & DELIVERY

 

We ship to Andorra, Australia, Austria, Belgium, Bosnia & Herzegovina, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, England, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Liechtenstein, Lithuania, Luxembourg, Macedonia, Monaco, Morocco, Netherlands, New Zealand, Norway, Poland, Portugal, Russian Federation, Scotland, Serbia & Montenegro, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, USA, Wales.

 

Once your order is dispatched, the following approximate delivery times apply. Shipping is from NSW, Australia.

 

 

AUSTRALIA - SHIPPING

 

FREE SHIPPING on orders over $80.00 (AUD) - We ship with Fastway, TNT, Couriers Please & Star Track for orders within Australia.

 

On all orders below $80.00 (AUD) a flat rate fee of $10.00 (AUD) applies.
 

You can expect your order to arrive between 1- 5 full business days (after dispatch) depending on where you are shipping to. Business days are Monday-Friday, excluding public holidays within Australia. Please note that we cannot be held responsible for delays by couriers due to lost in transit. Delays can be expected in busy periods before Christmas.

 

 

INTERNATIONAL - SHIPPING


North America - Flat rate $40.00 AUD & FREE SHIPPING on orders over $300.00 AUD 

- We ship with DHL Worldwide Express.

We can ship to many countries using DHL (please check country list above). Please allow extra time for deliveries to remote addresses. The approximate delivery time is between 3 – 5 business days depending on the country of destination. Business days are Monday - Friday excluding holidays. For deliveries in December please be aware that there can be delays due to the increased mail service before Christmas. Cocolux Australia is not responsible for any delays at this time and returned or refused orders will be charged a handling & original shipping costs on all International orders.

Delivery to an International address may require the consignee to pay additional fees such as duties, taxes and brokerage fees as mandated by the government for which the shipment is received. You should check with your local government agency for details.

All such taxes are the responsibility of the parcel recipient and are not paid by Cocolux Australia.

After orders are shipped, Cocolux Australia will send you via email your tracking number and the link to your parcel. Delays due to customs issues are out of Cocolux Australia's control. We are unable to redirect orders once items have been dispatched nor do we have any control over international customs or import duties and shipping times. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization, incorrect delivery details, order changes, stock availability or errors.

 

 

SHIPPING CHARGES

 

Shipping charges are calculated within the shopping cart. Simply add a product to your shopping cart and select your destination. Your shipping price and approximate delivery timeframe will be displayed. Shipping is calculated at the end of your transaction.

 

 

WHEN WE SHIP

 

In-stock products that are purchased on weekdays before 5pm (excluding public holidays) will be dispatched the very same day.

 

 

TERMS & CONDITIONS

 

Cocolux Australia reserves the right to cancel any order at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or numbers provided. We will refund all payments using the original method received but we do not hold credit card information on our systems. All orders are subject to availability of stock.

 

 

PRIVACY & SECURITY

 

1. We recognise that privacy of personal information is important to individuals. Personal information for our business purposes is to be minimal, private, correct, safe and largely in the control of the individual. Except where otherwise legally appropriate we will treat your personal information as private.

2. If you have a particular concern or query about your personal information held by us you should email us at info@cocoluxaustralia.com

3. Because of the nature of our business it is necessary to obtain personal information from time to time. We will however not be intrusive nor obtain or use information in an inappropriate manner. We will only ask for and use personal information we reasonably need to conduct our business. If you have signed up to the Cocolux registration and do not wish to receive any advertising material then there is a cease option at the end of every email.

5. As part of us keeping your personal information private we only allow access on a need to know basis i.e. deliveries. We use a recognised SSL certificate which secures the transfer of sensitive data such as credit card or login information between a web browser and a server. Having an SSL certificate enables the data to be encrypted so that it can only be read by the authorised server - even if the encrypted data is intercepted, it is unreadable. Displaying the certificate delivers peace of mind to you the customer, certifying that our website is a legitimate and a secure site.

6. It is important for us that persons with whom we do business have confidence that we handle information responsibly and it is our policy to do this. We do not store full credit card details on our website as this is handled by the payment gateway that we use to process the customer transactions. It is in Cocolux Australia’s best interest to ensure your privacy with regards to sharing information and we will abide by what we have claimed.

 

 

RETURNS & EXCHANGES

 


RETURNS  

Returns are accepted (EXCLUDING SALE ITEMS MAY NOT BE RETURNED) up to 30 days from date of purchase. All returned products including boxes must be in the condition that they were sent in. Ensure all boxes are adequately protected when returning as any damage will be the customers responsibilty and may result in a fee.

To return items please contact info@cocoluxaustralia.com.

Please allow up to 5 business days from the date we receive your return into our logistics warehouse for processing. Please keep in mind all return requests will be processed in the order as they were received. We cannot make any changes or process the return until we receive the returned goods.

All packages must be sent via a trackable method depending on the country where its sent from. Cocolux Australia is not responsible for packages lost in transit if a tracking number is not provided for returns.

Please note that all return shipping charges are the customers responsibility excluding shipping errors made by Cocolux Australia.

Please contact Cocolux Australia at info@cocoluxaustralia.com if you have any questions with our returns policy.

 


EXCHANGES

All purchased items can be exchanged up to 30 days from date of purchase for any reason providing they are returned in a new, unused and unworn condition.


Please note that all return shipping charges are the customers responsibility excluding shipping errors made by Cocolus Australia. Cocolux Australia is not responsible for packages lost in transit.

Items should if possible be returned in their original packaging to ensure they are adequately protected in transit. Product boxes or other packaging must be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.

 

FREQUENTLY ASK QUESTIONS

 


All purchased items can be exchanged up to 30 days from date of purchase for any reason providing they are returned in a new, unused and unworn condition.

 

 

CONTACT US

 

Cocolux Australia Pty Ltd

1/13 KERTA ROAD

KINCUMBER

NSW 2251 AUSTRALIA

ABN: 93313290174

 

 

GENERAL ONLINE SALES ASSISTANCE


Email: info@cocoluxaustralia.com

Phone: +61 [0] 414 277 350

 

 

ONLINE ORDERS & TRACKING

 

Email: orders@cocoluxaustralia.com

PRESS, MEDIA AND PR ENQUIRIES

 

Yvonne Brand

Email: yvonne@cocoluxaustralia.com

Phone: +61 [0] 419 770 351

 

 

WHOLESALE ENQUIRIES

 

Cocolux Australia welcomes wholesale account enquiries from around the globe.

Please click the link below and fill out the wholesale application form.

 

CLICK HERE - WHOLESALE APPLICATION FORM & ENQUIRY

 

 

SOCIAL MEDIA COLLABORATION ENQUIRIES

 

For all social media and collaboration enquires

Email: info@cocoluxaustralia.com

CLICK HERE - INFLUENCER APPLICATION FORM & ENQUIRY

 

 

CORPORATE GIFTING ENQUIRIES

 

We offer wholesale accounts for corporate gifting. For rates please contact:

 

Meisha Strykowski

Email: meisha@cocoluxaustralia.com

Phone: +61 [0] 414 277 350

Jenny Chell

Email: jenny@cocoluxaustralia.com

Phone: +61 [0] 404 208 900

CLICK HERE - CORPORATE GIFTING APPLICATION FORM & ENQUIRY

 
 
 
 
 
 
 
 
 
 
 
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